AA Car Insurance Review

The experts say:

What AA customers are saying right now:

The Good

• ✅ Quick and helpful customer service
• 🤩 Professionally completed car repairs
• 💯 Reasonable insurance policy prices
• 🤝 Courtesy car and replacement vehicle provided
• 😃 Friendly and helpful team members

The Bad

• 🤬 Customers have experienced increases in premiums with no change in risk.
• 😡 Cancellation of policies has been met with unexpected charges.
• 😤 AA Insurance's home insurance team have been unhelpful and left customers without water or a bathroom for weeks.

AA customer reviews summary

The AA car insurance has been met with mixed reviews, with some customers receiving helpful and prompt service while others have experienced communication issues and excessive pricing. Customers have noted that the repairs have generally been completed well, though some have experienced delays and additional damage. Overall, it appears that the customer service could be improved, but the prices are competitive. Score: 6/10.

Frequently Asked Questions about AA Car Insurance

Does AA Car Insurance include Breakdown Cover?

In short, no – but you can add breakdown cover to your car insurance policy for just £19.50.

Who underwrites AA car insurance?

Like many car insurance brokers, AA uses a panel of different insurers to underwrite their policies. If you get a quote, the underwriter is usually shown at that point.