eSure | CarInsuranceReviews.co.uk

The experts say:

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eSure paid out 98% of car insurance claims in 2021. Their policy offers windscreen cover and a relatively generous cover limit of £1,500 for lost keys. They also provide a courtesy car while your car is being repaired, as well as an uninsured driver promise. In terms of product quality, eSure's car insurance has been awarded 4 stars from Fairer Finance, and scored 69% with Which? It also has a solid customer score of 64%, meaning it ranks 10th out of 26 policies reviewed by Which?. Overall, eSure offers a comprehensive car insurance package with plenty of features to keep customers happy. However, it's worth noting that the minimum age is 21, meaning it's unlikely to be suitable for young drivers. But do eSure's customers think it's any good? Read on to find out.

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What eSure customers are saying right now:

The Good

😃Esure are competitive on price and the web site is easy to manage.
🤗Very helpful advisor who guided me through my query and helped me get my son added on to my policy.
😌The 24/7 emergency included was able to be used.
🙂It was easy to edit the information on my account when needed.
🤩The advisor rang back in the afternoon as requested by a customer.

The Bad

🤬 Poor customer service, with long wait times on the phone and dismissive staff.
💩 Excuses given for not paying out an injury claim, such as "cheque has been sent out" when it was never seen.
😡 Shockingly high fees for simply changing the address of a policy.

eSure customer reviews summary

eSure car insurance promises competitive prices and a convenient online experience, but some customers have complained of poor customer service and unreasonable fees. The company has also been accused of lying and failing to pay out claims in a timely manner. Overall, eSure car insurance scores 4 out of 10.

Is eSure one of this year's Top 10 car insurance companies?

Frequently Asked Questions about eSure

Who owns eSure car insurance?

eSure is part of esureGroup plc, which was founded in 2000 and floated on the London stock exchange in 2013. The group also contains the car insurance brand Sheila's Wheels and the well-known comparison site GoCompare. eSure employs around 1,500 people in the UK.

Who underwrites eSure car insurance?

Although other eSure products including eSure Travel insurance and eSure pet insurance are underwritten by specialist third parties, eSure underwrites its car insurance products itself.

Does eSure offer Multi-car insurance?

Yes – eSure offers a 10% discount for each additional car you add to your policy. You can see how that stacks up against other providers by checking out our guide to the best multi-car insurance.

eSure Car Insurance Review

Mrs Wheel